Safety Notice to Consumers – June 2013

Crosman Corporation has recently discovered a potential safety problem with the Crosman C31 and C21 Air Pistols with serial numbers beginning with 12J, 12K, 12L, 12M, 13A 13B, or 13C. We believe the plastic frame (body) of some of the air pistols may fracture, propelling pieces of plastic through the air, when the pistol is exposed to extreme heat (150 degrees Fahrenheit) with a live and pierced CO2 cartridge in the pistol. If that were to occur, there could be a risk of serious personal injury, particularly to the eye.

Therefore, if your Crosman C31 or C21 Air Pistol has a serial number beginning with 12J, 12K, 12L, 12M, 13A, 13B or 13C, please remove any CO2 cartridge from your pistol and stop using the pistol. Please complete the form below and submit it to begin the return process. You will have the opportunity to pick a replacement product, or, at your option, receive a refund. This exchange will be done at no charge to you.

Please note:
The serial number is located on the left hand side of the slide toward the muzzle of the air pistol.

Model C21

Model C31

* Please complete the required fields highlighted below.
Your Contact Information
* First Name
* Required field
* Last Name
* Required field
* Mailing Address (No P.O. Boxes)
* Required field
* City
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* State / Province
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* ZIP / Postal Code
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Please provide EITHER your phone number OR email address:
Phone
* Please enter a phone number
Email
* Please enter a valid email address
Your Existing Product Information
* Model
* Required field

* Serial Number
* Please check the serial number below. It must start with one of the specified prefixes.
* This serial number has already been submitted to our system.
Only serial numbers that begin with 12J, 12K, 12L, 12M, 13A, 13B, 13C are subject to this recall
Choose Your Exchange Option
Please select a replacement product below.
USA Consumers
Canadian Consumers
  • Please confirm the information being provided and then click Submit Form to begin processing your return.
  • We will send to you a product return package and prepaid label.
  • Once we have received your product return and the replacement item is in stock, please expect a 3-4 week processing period.

We appreciate your assistance and apologize for any inconvenience this may cause you. Thank you for your patience and cooperation.

Please check this website and all safety notices on a regular basis for current information about Crosman products. You may also contact us by phone at 1.800.724.7486 or by mail at:

Crosman Corporation
Attn: Customer Service Department
C21 / C31 Recall
7629 State Routes 5 & 20
Bloomfield, NY 14469

We have received your recall return submission.

A product return package and prepaid label will be sent to you. Once we have received your product return and the replacement item is in stock, please expect a 3-4 week processing period.

We appreciate your assistance and apologize for any inconvenience this may cause you. Thank you for your patience and cooperation.

Please check this website and all safety notices on a regular basis for current information about Crosman products.

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