Shipping Policies

Last updated July 16, 2016

Policy for Direct Sales and Shipping

You must be 18 years old to purchase on our on-line store. (Must be 21 for certain products)

You are responsible to determine that no laws or regulations prohibit your purchase or possession of airgun, airsoft, archery or optics products and that there are no other reasons that you cannot legally purchase or possess the product.

* An adult signature will be required for all sales of airguns.



Shipping Restrictions:

We do not ship outside of the United States, or to US territories, APO addresses, freight forwarders or overseas mail forwarding services. We do not ship to PO boxes.

There are areas to which Crosman cannot ship airguns or airsoft guns. Certain states and municipalities have established certain limitations, and Crosman reserves the right not to ship particular products to certain locations.

We cannot ship airguns to the following locations:

  • States: Delaware, Illinois, New Jersey, Rhode Island, District of Columbia
  • Counties: King County (WA)
  • Cities: Seaside (CA), Bridgeport (CT), Stratford (CT), New York (NY), Brooklyn (NY), Bronx (NY), Staten Island (NY), Queens (NY), Glen Oaks (NY), Floral Park (NY), Yonkers (NY), Buffalo (NY), Rochester (NY) Philadelphia (PA), York (PA)

We cannot ship airsoft to the following locations:

  • States: California, District of Columbia
  • Cities: Bridgeport (CT), Chicago (IL), Atlantic City (NJ), New York (NY), Brooklyn (NY), Bronx (NY), Staten Island (NY), Queens (NY), Glen Oaks (NY), Floral Park (NY), Philadelphia (PA)

Orders containing pre-charged pneumatic airguns can only be shipped via UPS Ground.



Custom Gun Orders:

  • All custom gun orders are charged in full at the time the order is processed.
  • After 2 business days from the date of purchase, all sales are final.
  • We do not accept returns of Custom Guns.
  • Crosman's policy is to ship all orders complete. If there are other items on the order that you would like to receive sooner, please remove them and place a separate order.
  • Orders containing custom gun(s) will ship when the custom gun(s) are built.


Pre-orders / Backorders:

  • All pre-orders and backorders are charged in full at the time the order is processed.
  • All release dates are subject to change.
  • Crosman's policy is to ship all orders complete. If there are other items on the order that you would like to receive sooner, please remove them and place a separate order.
  • Orders containing pre-ordered or backordered products will ship when all products on the order can be shipped.


Specialty Items:

Orders containing any of the following items will be charged in full at the time the order is processed.

  • BABPNBX - Benjamin Pioneer Airbow


When will it ship? (PROCESSING TIMES):

Crosman processes received orders on a daily basis during our normal work week of Monday - Friday. We observe weekends and national holidays. The timing of your order will affect when it will ship. Barring unusual circumstances, this is what can be expected:

Next Day Air / 2nd Day Air / 3 Day Select

  • Orders placed before 9:30 pm EST will be processed and shipped out the next business day.
  • Orders placed between 9:30 pm and 11:59 pm EST will be processed and shipped out within the next 2 business days.
  • Orders containing pre-charged pneumatic airguns can only be shipped by our via UPS Ground.

UPS Ground Residential

  • Orders placed before 9:30 pm EST will be processed and shipped out within the next 2 business days.
  • Orders placed between 9:30 pm and 11:59 pm EST will be processed and shipped out within the next 3 business days.

Orders are shipped within the contiguous U.S. via UPS Ground® Services.

These processing times apply to orders that DO NOT include custom guns, pre-orders or backorders. For orders containing custom guns, pre-orders or backorders, shipping processing will begin when the order is ready to ship.

Orders shipped via UPS Ground® typically take from 1-5 business days to arrive from the time the package leaves our facility. Please allow 3 days for handling and see the map below for estimated transit times:

Estimated Ship Times

Important Export Controls

Buyer agrees to comply with all export laws, restrictions and regulations of the United States governing or relating to rifle scopes, reflex or “red dot” sights, reticle sights, laser aiming devices or any other sighting device that contains optical elements purchased from Crosman Corporation (“Crosman”). Furthermore, Buyer represents and warrants to Crosman that Buyer is not procuring any products purchased from Crosman with the intent to export such product in violation of the US export control laws and regulations, and that Buyer is not a national or resident of any country subject to a US embargo. Buyer will indemnify, defend and hold Crosman harmless from and against any and all claims, liability and damages incurred by Crosman arising out of Buyer’s breach of these obligations.